Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Kendal | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Kendal is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for personal information collected through our online pharmacy services. As a regulated pharmacy, we are legally required to maintain accurate patient records and handle all data with the highest standard of care and confidentiality.

2. Data We Collect

To provide safe and effective pharmacy and weight loss services, we may collect the following information:

Personal details: Full name, date of birth, gender, address, phone number, and email address
Health information: Medical history, current medications, BMI, weight, and other clinical data relevant to your weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies
Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and medications
To enable our pharmacist to review and approve your prescription before dispensing
To process and dispatch your medication — orders are typically delivered within 1 working day once approved by our pharmacist
To maintain accurate medical and dispensing records as required by law
To communicate with you regarding your treatment, orders, or any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful bases for processing include performance of a contract, compliance with a legal obligation, and the provision of health care services under UK GDPR Article 9.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand site usage so we can improve our services
Functional cookies: Remember your preferences to enhance your experience

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your information in limited circumstances:

Prescribing clinicians: Where clinical oversight or prescriptions are required
Delivery providers: Your name and address are shared with our courier service solely to fulfil your order
Payment processors: To securely handle transactions on our behalf
Regulatory bodies: We may be required to share information with the GPhC, NHS, or other authorities when legally obligated to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. Payment records are kept for seven years for financial compliance purposes. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We take the security of your personal data seriously. Our systems use appropriate technical and organisational measures, including encryption and access controls, to protect your information against unauthorised access, loss, or disclosure.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, object to processing, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are not satisfied with our response, you have the right to raise a concern with the relevant data protection authority in the United Kingdom.